You have the right to delete your Advertix account and all data associated with it at any time. There are two ways to do this. Both are free, and both result in complete removal of your data within 30 days (deleting it yourself in Settings is immediate).
Option A — Delete from your account settings (recommended)
Fastest. You control the timing and confirm the action yourself.
- Sign in at app.advertix.io/sign-in
- Open Settings in the left menu. You land on the General tab
- At the bottom, click "Delete workspace", type your workspace name to confirm, and click Delete workspace
- The workspace and everything in it (connected ad accounts and their access tokens, synced campaigns and results, creatives, audiences, plans and history) are deleted right away, and you are signed out. Your Advertix login is deleted too, unless you belong to another workspace
- Only the workspace owner can do this. If you're a teammate, ask the owner to remove you, or use Option B
Option B — Email us to request deletion
Use this if you can't sign in, lost access to your account, or prefer to put it in writing.
- Send an email to support@advertix.io from the email address registered with your Advertix account
- Subject line:
Data deletion request - Include the following in the body:
- Your full name as it appears on the account
- The email address associated with the account
- (Optional) The reason for deletion — helps us improve, but is not required
- We will confirm receipt within 2 business days and complete deletion within 30 days
What gets deleted
The full list of data we remove when you delete your account.
- Your Advertix account (email, name, profile information)
- Your workspace and all workspace settings
- Connected ad-platform OAuth tokens (Meta, Google, TikTok, LinkedIn) — these are revoked and deleted from our database
- Campaigns, ad sets, creatives, and creative assets you uploaded
- Performance metrics and historical reports
- Audience definitions you created within Advertix
- AI conversation history (any prompts you sent to the Advertix AI planner)
- Any uploaded images or media
- Support communications and account notifications
Important: Deleting your Advertix account does not delete the campaigns, ads, or data that live on Meta / Google / TikTok / LinkedIn directly. Those remain in your ad platform accounts. To delete them on each platform, sign in to that platform directly and manage there.
Timeframe
When deletion happens and what we keep briefly for legal compliance.
Immediately (Option A): Your workspace data, including stored ad-platform access tokens, is deleted from our database and your login is removed. For email requests (Option B), we do the same once we've confirmed it's you.
Within 30 days: Deleted data also ages out of our database backups, and email requests are completed.
Up to 90 days: We retain encrypted, anonymized log fragments solely to comply with applicable tax, financial, or legal obligations. These contain no personally identifying information and are purged automatically.
Deleting only your Meta (Facebook) integration
If you want to keep your Advertix account but revoke Meta access only.
- Sign in at app.advertix.io
- Go to the Connections page
- Find the Meta connection → click Disconnect
- Your Meta OAuth token is immediately revoked and purged from our systems
Alternatively, you can revoke Advertix from Meta's side: go to Facebook Settings → Business Integrations → find Advertix → Remove. Meta will notify us automatically and we will purge the token within 7 days.
Questions or help with deletion
If anything is unclear or you need help completing the deletion.
Email support@advertix.io and we'll respond within 2 business days.
Operated by Abdul Qayyum · Karachi, Pakistan